Automated appointment scheduling software can help you streamline the process of booking appointments, reduce the risk of scheduling errors, and improve customer experience, employee productivity, and cash flow. Here are five reasons to use an online scheduling tool.
Here are five reasons why you should consider using automated booking software for your business:
1. Generate bookings and leads 24/7: Automated scheduling software allows customers to book appointments at a time that’s convenient for them, select a particular service provider, and view their real-time availability. This can help you prevent the loss of prospects who were keen to book outside of work hours but lost interest because your business didn’t have online scheduling functionality.
2. Impress new clients: Smart scheduling software allows you to add questions to meeting requests, collect key attendee details, and process payments. This can help you save time and create a good impression with new clients.
3. Deal with fewer phone calls: Surveys show that customers are increasingly expecting frictionless, digitised booking experiences. Automated scheduling software can help you align your customer journey to evolving preferences, and save you time on the phone dealing with appointment queries.
4. Save costs and reduce “no-show” risk: Research from Accenture found that the US healthcare system would have saved $3.2 billion in 2019 alone if more people booked appointments online. Appointment reminder functionality built into scheduling software can also more than halve the risk of no-shows.
5. Improve employee productivity: Automated scheduling software can help you reduce the time and effort required to schedule appointments, allowing your staff to focus on more valuable tasks.
A suitable scheduling tool should handle most meeting-related logistics, including adding video conferencing links, finding a time to meet, and meeting preparation tasks.
Like to get started with an online scheduling tool? Check out the integrated online scheduling tool in MarketingHub.
