Indigo Digital was launched in 1998 with a simple objective - create better websites. We maintain that original vision and remain fully committed to that goal. Our differentiating factors are:
- Focus on meeting your particular business or institutional objectives.
- Command of the wide and ever-changing array of Internet technologies.
- Drupal experts, with dozens of client sites using Drupal
- Dedicated, personal service.
- History of success.
These factors are manifest in our ability to translate your organization's goals into a website that is attractive, effective and easy-to-maintain with a minimum of drama.
Our clients cover the spectrum from Fortune 500 companies and leading universities to one-person startups. The thread that ties us together is our belief in quality both in the end product and the project experience. We give each project the time, love and attention that it deserves.
Each project has a dedicated project manager for the duration of the work. This means that you always talk to the same person about your project. Our goal is to develop a great working relationship with you that will foster the trust, understanding and spirit of compromise necessary to make complex projects a success.
These are a couple of questions that we are frequently asked. Please feel free to give us a call or email if you have a question not answered here. We'd love to hear from you.
How do you charge for your services?
The simple answer is that we charge on a time-and-materials basis. That means we charge for the time that goes into the work that we do.
What is required of the client during the project?
Projects work best when there is one internal partner to work with (Project Lead). In essence, the project lead is the liason.
Do you provide Drupal maintenance services?
We can provide Drupal maintenance services if necessary, though we recommend using an internal resource if one is available to you (e.g., IT Department).
What about ownership of work?
In essence, ownership of materials created for this project will transfer to you when we receive final payment for the project. These are considered works-for-hire under U.S. copyright law. That does not include tools or techniques, templates, etc. that we use to create the materials. Again, this is consistent with U.S. copyright law.
Do you provide hosting services?
We do not provide hosting services but can recommend providers and we can set everything up for you and launch the site, if you wish.
What sort of communication can I expect?
We provide weekly email updates of progress. Minimally, these updates include what we did in the previous week, what's on tap for the current week and any outstanding items we need from you.
When will the site go live?
This is the question we get asked the most frequently, and unfortunately there is no one answer. While we agree to a calendar and set of milestones at the beginning of each project, there are inevitably changes to the project along the way and those impact the delivery. What we can commit to is that we will reach our milestones on time and on budget provided we have the things that we need. Typically delays result from extra design rounds and the content gathering that you will need to do. Don't worry, we'll help you map everything out and with our weekly updates and frequent contact points, you won't be in the dark.
What is the difference between Delivery and Launch?
As you, the client, make the final decision to launch, delivery of the finished product is our finish line in the project. In other words, you may want to take a few days or weeks to get the content on the site just right before you launch, but our work would be complete.
Are you familiar with accessibility guidelines?
We are very familiar with section 504 and 508 compliance having worked with many, many universities and other agencies that receive funding from the government. We take accessibility very seriously and belive strongly in the goals laid out by the W3C in this regard. There are cost implications with meeting some accessibility requirements because of the extra time involved. We'll discuss these with you at the beginning of the project so there are no surprises.
What are bugs?
For our purposes bugs are issues with the site that we need to address at no cost to you. There are two classifications of bugs: a) error - which is a feature or function of the site that does not work in the way that meets the project scope we agreed to at the beginning of the project and, 2) omission - defined as the lack of a feature or function or the failure to complete same as defined in the project scope. We fix bugs at our expense for up to 90 days after delivery. All other requests to alter the scope of the project are considered enhancements.
Do you validate your code?
Yes, we validate our templates and a subset of the pages of the site against the code validator found at the w3.org site. Specifically to the XHTML 1.0/STRICT and CSS2 standards. If you require different validation just let us know.
What browsers do you test against?
By default we test against all of the top browsers being used currently. This would normally make up something like 99% of the browser/platform combinations out there, but that will vary. If you have specific browser testing needs, make sure you let us know at the beginning of the project or it may impact the time/cost of the project.
Do you use an issue tracking system?
We use a bug tracking system that ensures, as much as possible, that nothing falls through the cracks. You may request access to the bug tracking system for up to one member of your team.
Do you use code versioning?
We use the Subversion revision control system, again, to make sure that nothing gets lost.
Please ask for a copy of our current Terms & Conditions document for additional information. Our Terms & Conditions document takes precedent over the information on this page.